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At, Mother Mycelia, we always want our customers to be happy with our product purchases. If you’re dissatisfied or have any concerns, we are ready to help. Please check our easy and simple return and refund policy below.

15-Day Return Window: You can return unopened products within 15 days of obtaining your order for a complete refund or replacement, depending on your preference.

Defective or Damaged Products: If your product arrives damaged, contact us without hesitation and we will send you a replacement or issue a refund.

How to Return or Get a Refund

• Contact Us: Email us at support@mothermycelia.com within 15 days of receiving your order. Please include your order number and explain the issue.
• Return Approval: If your return is accepted, we’ll provide you with instructions on how to return the product.
• Return Shipping: You will need to pay for return shipping unless the product is defective or we made an error with your order.
• Refund Processing: Once we receive the return, we will process your refund to your original payment method within 5-7 business days.

Exchanges

If you prefer a different product or variety, we can exchange your unopened liquid culture. Just let us know, and we’ll help you with the process.

Questions?

If you have any questions or need help, feel free to email us at support@mothermycelia.com. We’re happy to assist you!